We deliver in the UK, to Europe, and selected other countries worldwide.
We will always try to dispatch your parcel 24 - 48 hours of your order. International and EU orders are sent on a Standard Royal Mail Service.
* Please note delivery outside of the UK is currently experiencing delays - blame Brexit - we do! *
**If you ever want to query postage, or have any questions regarding West Stanton, please do not hesitate to email us directly email@example.com. We are a friendly and helpful bunch!
We expect delivery to take 2-4 days from date of dispatch. Date of despatch is once we have accepted and sent your parcel. Despatch is usually within 24-48 hours of receiving the order (except weekends & bank holidays).
If you parcel doesn’t arrive within 5 working days please let us know – firstname.lastname@example.org
*** COVID-19 *** Please do bare in mind that delays are occasionally happening within our courier network, due to less staff, new safe processes and more parcels. Please allow a little extra time for delays in particular if delivering in a locked down area.
EUROPE AND WORLDWIDE
* Please note delivery outside of the UK is currently suspended - blame Brexit - we do! We hope to get this back up and running soon. *
European Standard Delivery – from £10.00
Worldwide Delivery – from £15.00
Our European Standard Delivery excludes large Olli Ella items, furniture and Banwood. All clothing, soft accessories and toys have European Standard Delivery. This is calculated automatically at checkout. If you wish to order any of these larger items please email us at email@example.com for a shipping quote.
Orders delivered to destinations outside of the mainland UK may be subject to taxes, fees, customs duty, levies or other charges as a result of local legislation or customs formalities.
The recipient of your order is responsible for all customs formalities for the import of the order, and may be required to pay any additional charges for delivery, including import duty, formal customs entry, taxes, levies and other charges that may be levied outside mainland UK.
The recipient of the order, not the person placing the order, will typically receive a separate request for payment of these charges when the goods arrive in the country of destination. If you are ordering something to be delivered to someone else, please ensure they’re aware that they’ll be responsible for these additional charges.
Unfortunately, we have no control over these charges and cannot predict what they may be, so we are unable to offer any assistance on these processes. We advise that you check any customs formalities and the import charges applicable in any Non-mainland UK Country before ordering from us.
If the recipient wishes to return the product, they must request a refund of the customs duties and tax directly with their local customs office and must present proof of return.
We expect delivery to take 3-14 days from date of dispatch.
If your parcel doesn’t arrive within 14 working days please let us know – firstname.lastname@example.org
European countries and territories we deliver to:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Italy, Jersey, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.
Please check the delivery address details you provided, these are included on the Order Acknowledgement email sent immediately after you placed your order.
Unfortunately we can’t be held responsible for items which do not reach you if you provided incorrect address details.